Digital Files Shipping Policy

📦 Shipping Policy – Painting Shadows Store

Thank you for supporting Painting Shadows Collective. Below you’ll find all the details on how we deliver both digital and physical products.

Delivery Method: Immediately after purchase, you'll receive an email with a secure download link.
File Formats: Our music is typically delivered in high-quality MP3 or WAV format (depending on the release).
Download Access: You’ll have 3 attempts to download your files. Please back up your files once received.
Issues? If you didn’t receive your download link, check your spam/junk folder. Still no luck? Reach out to [insert support email].

Processing Time: Orders are processed within 3–5 business days. During high-volume drops, please allow extra time.
Shipping Time:
- U.S. Orders: 3–7 business days after processing
- International Orders: 7–21 business days depending on location and customs
Tracking: A tracking number will be emailed once your order ships.
Shipping Providers: USPS, UPS, DHL (varies based on destination).
Delays: We're not responsible for shipping delays due to weather, customs, or carrier issues, but we’ll always do our best to help.

Digital Products: All digital sales are final and non-refundable.
Physical Items: Returns or exchanges are only accepted for defective or incorrect items. Contact us within 7 days of delivery with a photo and your order number.

Have a question about your order? Email us at paintingshadowsofficial@gmail.com and we’ll get back to you within 48 hours.

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